Refund Policy

At Charleen Leslie Books, we strive to ensure every customer receives their order in excellent condition. Please review our return and refund policy before purchasing.

All Sales Are Final

All book purchases are generally final. We do not accept returns or offer refunds for change of mind, accidental purchases after processing, or books that have been read or used, except where required by law.

Damaged or Incorrect Orders

If your book arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the issue.

Once verified, we will provide a replacement or refund as appropriate, at no additional cost to you.

Order Cancellations

Orders may be canceled before printing or processing begins. Once an order enters production or shipping, cancellation may not be possible unless required by law.

Non-Returnable Items

The following items are generally non-returnable:

Books that have been read, used, or damaged after delivery.

Personalized or signed books.

Digital products once accessed or downloaded.

Clearance or promotional items marked as final sale.

Exceptions apply where required by law.

Shipping and Delivery

Shipping fees are generally non-refundable for discretionary returns. If your order is lost, delayed, or marked delivered but not received, please contact us for assistance.

Orders that cannot be shipped within the promised time frame will be handled in accordance with applicable consumer protection laws.

Refund Processing

Approved refunds will be issued to the original payment method within applicable legal time frames. Processing times may vary depending on your bank or payment provider.

Third-Party Purchases

Books purchased through Amazon, Barnes & Noble, or other retailers are subject to those retailers’ return policies.

Contact Us

For refund requests or order concerns, please contact us through our website.

Website: https://charleenlesliebooks.com/

Email: info@charleenlesliebooks.com

Note: This policy does not affect customers’ rights under applicable consumer protection laws.

Thank you for supporting Charleen Leslie Books!